Privacy Policy

Effective date: 14 August 2026

1. Introduction

Forward Removal respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we use it, how we protect it and the choices available to you. It is intended to support our obligations under applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information we may collect

When you contact us or request a quote, we may collect information such as your name, telephone number, email address, suburb or collection address, the service you require, preferred collection dates, access information, photographs you choose to send, and any other details you provide about the items or material to be removed.

Our hosting environment may also record limited technical information needed for the secure and reliable operation of the website, such as an IP address, browser or device information, access time and requested pages. We do not use third-party advertising pixels or analytics trackers on this website.

3. How we use personal information

We may use personal information to:

• respond to enquiries and prepare or discuss quotations;
• confirm bookings and provide removal, clearance or collection services;
• communicate about scheduling, access, changes or completion of a job;
• issue or maintain business records where required;
• manage customer service, complaints and follow-up enquiries;
• protect our website, systems, staff, customers and property against misuse or unlawful activity; and
• comply with applicable legal, regulatory, accounting or record-keeping obligations.

4. Lawful processing

We process personal information only where there is an appropriate basis to do so, including where processing is necessary to take steps at your request before providing a service, to perform an agreed service, to meet a legal obligation, to protect a legitimate interest, or where consent is required by law.

5. Sharing of information

We do not sell personal information. Information may be shared only when reasonably necessary with service providers that support our operations, such as hosting, email, communications, accounting or professional service providers, or where disclosure is required or permitted by law. Where another service provider processes information on our behalf, we expect appropriate confidentiality and security safeguards.

6. WhatsApp, email and external communication services

If you choose to communicate with us through WhatsApp, email or another communication service, that provider may process information under its own terms and privacy practices. Please avoid sending unnecessary sensitive information through these channels.

7. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No electronic system can be guaranteed to be completely secure, but we review access and security measures appropriate to the nature of the information we hold.

8. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain legitimate business records, resolve disputes, enforce agreements or comply with applicable legal obligations. Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable.

9. Your rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, object to certain processing, or ask us to explain how your information is being used. We may need to verify your identity before acting on a request.

10. Direct marketing

We will not use your enquiry details for unsolicited electronic direct marketing unless this is permitted by law and, where required, the appropriate consent has been obtained. You may opt out of marketing communications at any time.

11. Security incidents

If a security compromise involving personal information occurs, we will assess the incident and take the steps required by applicable law, which may include notifying affected individuals and the Information Regulator where required.

12. Children's information

Our services are intended for adults arranging household, property, business or site removals. We do not knowingly seek personal information from children through this website.

13. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version published on this website will apply from the effective date shown above.

14. Privacy contact

For privacy questions or requests, contact Forward Removal at info@forwardremoval.co.za or call +27 68 045 6833. You also have the right to raise a complaint with South Africa's Information Regulator where applicable.